Refund policy

Thank you for shopping with us! We strive to ensure that you have the best experience with our products. However, if you are not satisfied with your purchase, we’re here to help.

Returns

• If you wish to return a product, please reach out to us via the email address mentioned on our website or contact us at our customer support number between 11:00 AM - 6:00 PM IST.
  Here are the contact details: 
  E-Mail: gaddephanikanth@gmail.com
  Mobile Number: +91 70950 89999
• Returns will only be accepted if the product is unused, in its original packaging, and in the same condition as received.
• Customers must initiate the return request within 2 days of receiving the product.
• The return shipping costs are to be borne by the customer unless the product received is defective or incorrect.

Refunds

• If your return is approved, the refund process will be initiated.
• The refund will be processed through the original mode of payment within 2-3 business days.
• Customers will be notified about the refund status via email or call after our team has reviewed the returned product.
• In case of rejected return requests, the product will be shipped back to the customer at their expense.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us via email or phone.

For any further queries regarding returns and refunds, please reach out to us via email or call during our support hours (11:00 AM - 6:00 PM IST).

SRI VENATA SA SWAGRUHA FOODS reserves the right to modify this policy at any time without prior notice.